WARRANTIES

AGUA guarantees its products against any manufacturing defect under normal conditions of use and maintenance. The warranty may vary depending on the type of product. AGUA will proceed at its discretion to repair or replacement of parts, or products found to be defective for normal household use for which they were designed. AGUA is not responsible for any labor costs or any other costs related to the installation of a product, its repair or replacement as well as for any damage or incident, expense, direct loss or indirect.

Kitchen sinks

Stainless and granite compound sinks

Warranted for a period of twenty-five (25) years against manufacturing defects (except stains, scratches and chips).

Fireclay sinks

warranted for a period of five (5) years against manufacturing defects (except stains, scratches and chips).

Accessories are guaranteed for a period of one(1) year against manufacturing defects.

Range hoods

Range hoods are guaranteed for a period of five (5) years against manufacturing defects in the parts.

Consumable parts (bulbs and aluminum filters) are not covered by this warranty.

Faucets

Cartridge guaranteed for life. Black finish: five (5) years Finish: chrome, stainless steel & gold: fifteen (15) years.

Shower columns

Cartridge guaranteed for life. Completed: three (3) years.

Valves

Valves (cartridge and finish) are guaranteed for life against defects in manufacturing.

Bathtubs

Acrylic baths

Guaranteed for a period of twenty-five (25) years against manufacturing defects.

Solid surface baths and sinks

are guaranteed for a period of one (1) year against manufacturing defects.

Natural stone baths and sinks

Are not guaranteed.

Shower bases

Acrylic shower bases are guaranteed for a period of ten (10) years against manufacturing defects.

Shower doors

The shower doors are guaranteed for a period of ten (10) years against manufacturing defects.

Ceramic, granite and acrylic sinks

Guaranteed for a period of one (1) year against manufacturing defects.

Toilets

Toilets

Guaranteed for a period of five (5) years against defects in manufacturing.

The hardware for installation and the seat

Guaranteed for duration of one (1) year against manufacturing defects.

Bathroom accessories

Guaranteed for a period of five (5) years against manufacturing defects.

Shower niche

Guaranteed for a period of five (5) years against manufacturing defects.

Towel warmer

Guaranteed for a period of five (5) years against manufacturing defects.

*Subject to certain conditions (see the full text of the guarantees).

THE CERTIFICATION CUPC, WHAT IS IT?

The Uniform Code for Plumbing™ (UCP™) and the Canadian Uniform Code for Plumbing™ (CUPC™) are reference documents. Uniform Canadian Plumbing Code™ (CUPC™) are respectively referred to as national standards American and national. These codes are designed to provide consumers with systems of safe and hygienic plumbing. CUPC certification is required for installation plumbing in Canada.

 

SERVICE

To use the service, please fill out the form. This is necessary to open a service call file and allows us to have all the information necessary to provide you with quality service. Agua will not perform any service without having received all the required information. Following analysis of the problem, an email will be sent to you within 48 to 72 hours. The department's schedule is Monday to Friday from 9 a.m. to 5 p.m.