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Warranties & service

WARRANTIES

AGUA guarantees its products against any manufacturing defect under normal conditions of use and maintenance. The warranty may vary depending on the type of product. AGUA will proceed at its discretion to repair or replacement of parts, or products found to be defective for normal household use for which they were designed. AGUA is not responsible for any labor costs or any other costs related to the installation of a product, its repair or replacement as well as for any damage or incident, expense, direct loss or indirect.

Kitchen sinks

Stainless and granite compound sinks

Warranted for a period of twenty-five (25) years against manufacturing defects (except stains, scratches and chips).

Fireclay sinks

warranted for a period of five (5) years against manufacturing defects (except stains, scratches and chips).

Accessories are guaranteed for a period of one(1) year against manufacturing defects.

Range hoods

Range hoods are guaranteed for a period of five (5) years against manufacturing defects in the parts.

Consumable parts (bulbs and aluminum filters) are not covered by this warranty.

Faucets

Cartridge guaranteed for life. Black finish: five (5) years Finish: chrome, stainless steel & gold: fifteen (15) years.

Shower columns

Cartridge guaranteed for life. Completed: three (3) years.

Valves

Valves (cartridge and finish) are guaranteed for life against defects in manufacturing.

Bathtubs

Acrylic baths

Guaranteed for a period of twenty-five (25) years against manufacturing defects.

Solid surface baths and sinks

are guaranteed for a period of one (1) year against manufacturing defects.

Natural stone baths and sinks

Are not guaranteed.

Shower bases

Acrylic shower bases are guaranteed for a period of ten (10) years against manufacturing defects.

Shower doors

The shower doors are guaranteed for a period of ten (10) years against manufacturing defects.

Ceramic, granite and acrylic sinks

Guaranteed for a period of one (1) year against manufacturing defects.

Toilets

Toilets

Guaranteed for a period of five (5) years against defects in manufacturing.

The hardware for installation and the seat

Guaranteed for duration of one (1) year against manufacturing defects.

Bathroom accessories

Guaranteed for a period of five (5) years against manufacturing defects.

 

SERVICE

To use the service, please contact only by email at: service@aguacanada.com In order to properly identify the product, be sure to provide all the necessary information regarding your request by completing the form for this purpose. Agua will not do any service without having received all the information required. Following the problem analysis, an email will be sent to you within 48 hours.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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