WARRANTIES
AGUA guarantees its products against any manufacturing defect under normal conditions of use and maintenance. The warranty may vary depending on the type of product. AGUA will proceed at its discretion to repair or replacement of parts, or products found to be defective for normal household use for which they were designed. AGUA is not responsible for any labor costs or any other costs related to the installation of a product, its repair or replacement as well as for any damage or incident, expense, direct loss or indirect.
Click on the category you are searching:
Bathroom accessories - Bathtubs - Ceramic, granite and acrylic sinks - Certification - Faucets - Kitchen sinks - Range hoods - Service - Shower bases - Shower columns - Shower doors - Shower niche - Toilets - Towel warmer - Valves
Bathroom accessories
Guaranteed for a period of five (5) years against manufacturing defects.
Bathtubs
Acrylic baths
Guaranteed for a period of twenty-five (25) years against manufacturing defects.
Solid surface baths and sinks
Are guaranteed for a period of one (1) year against manufacturing defects.
Natural stone baths and sinks
Are not guaranteed.
Ceramic, granite and acrylic sinks
Guaranteed for a period of one (1) year against manufacturing defects.
Faucets
Cartridge guaranteed for life. Matte black, chrome, stainless steel, black stainless and gold finish: fifteen (15) years. Matte white finish: five (5) years.
Kitchen sinks
Stainless and granite compound sinks
Warranted for a period of twenty-five (25) years against manufacturing defects (except stains, scratches and chips).
Fireclay sinks
Warranted for a period of five (5) years against manufacturing defects (except stains, scratches and chips).
Accessories are guaranteed for a period of one(1) year against manufacturing defects.
Range hoods
Range hoods are guaranteed for a period of five (5) years against manufacturing defects in the parts.
Consumable parts (bulbs and aluminum filters) are not covered by this warranty.
Shower bases
Acrylic shower bases are guaranteed for a period of ten (10) years against manufacturing defects.
AURELIA shower bases guaranteed for a period of five (5) years against manufacturing defects.
Shower columns
Cartridge guaranteed for life. Completed: three (3) years.
Shower doors
Shower niche
Guaranteed for a period of five (5) years against manufacturing defects.
Toilets
Toilets
Guaranteed for a period of five (5) years against defects in manufacturing.
The hardware for installation and the seat
Guaranteed for duration of one (1) year against manufacturing defects.
Towel warmer
Guaranteed for a period of five (5) years against manufacturing defects.
Valves
Valves (cartridge) are guaranteed for life against defects in manufacturing.
*Subject to certain conditions (see the full text of the guarantees).
THE CERTIFICATION CUPC, WHAT IS IT?
The Uniform Code for Plumbing™ (UCP™) and the Canadian Uniform Code for Plumbing™ (CUPC™) are reference documents. Uniform Canadian Plumbing Code™ (CUPC™) are respectively referred to as national standards American and national. These codes are designed to provide consumers with systems of safe and hygienic plumbing. CUPC certification is required for installation plumbing in Canada.
SERVICE
To use the service, please fill out the form. This is necessary to open a service call file and allows us to have all the information necessary to provide you with quality service. Agua will not perform any service without having received all the required information. Following analysis of the problem, an email will be sent to you within 48 to 72 hours. The department's schedule is Monday to Friday from 9 a.m. to 5 p.m.